This Refund Policy outlines the conditions under which Safex Fire Extinguisher accepts product returns and processes service refunds.
Product Return Eligibility
Sealed, unused fire safety products in original packaging may be returned within 7 days of delivery, subject to inspection. Custom orders and refilled extinguishers are not eligible for return.
Service Refund Conditions
Refunds for services are considered only when the service has not yet been performed or when the work materially fails to meet agreed specifications.
Inspection Requirements
All returned products undergo inspection. Refunds are processed only after verification of product condition and order details.
Non-Refundable Services
Refilling, on-site visits, audits and AMC services already rendered are non-refundable.
Warranty Claims
Manufacturer warranty claims are honoured per the original manufacturer's terms. We assist in coordinating repairs or replacements where applicable.
Customer Responsibilities
Customers must report defects or service issues within 7 days, retain the original invoice and provide reasonable access for inspection.
Resolution Process
Approved refunds are processed within 7–14 business days to the original payment method. For any queries, contact Safex Fire Extinguisher using the details below.